You will usually receive your order within the same week or within 2-3 business days. All orders are shipped as A-Post parcels via Swiss Post. All items in this shop are normally available from stock.

If an item is exceptionally unavailable, we will inform you or make a partial delivery.

We charge a flat shipping fee of CHF 8.95 for shipments within Switzerland. Gift vouchers are delivered postage-free. Orders over CHF 200 are postage-free. Smaller shipments are sent by letter mail for CHF 3.90.

We want satisfied customers! If you don't like an item, you can return it to us within 10 days of receipt. Please note our return policy. Custom-made items, custom-sized items, custom colors, or other customer-specific modifications are excluded from the return policy.

Did you order the wrong size, the color isn't right, or the wrong item was delivered? No problem! Simply contact our customer service team by email at kundendienst@seidenland.ch.

To return items for return or exchange, please use the following address:

seidenland.ch
c/o Seidenland Switzerland GmbH
Unterdorfstrasse 20
6247 Schötz

To ensure we can process your shipment, please enclose the invoice or delivery note and indicate the reason for the return. The same applies if you request an exchange or replacement.

Please note that we can only accept returns under the following conditions:

sufficient postage
The return must be sufficiently stamped and sent in the original packaging within the return period.

perfect item condition
We require that the items submitted for return are unused, undamaged, and unwashed. Items that have already been worn, used, or washed cannot be returned. Please also note that we cannot accept returns of items that are no longer in their original packaging or that are returned in a heavily crumpled or creased state, as they are then unsaleable.

Custom-made items are excluded from exchange
We cannot accept returns for custom-made items, special colors, or other customer-specific changes.